Privacy Policy
Santa Maria Bouar ("we", "us", or "our") operates this website and the resident member portal. This Privacy Policy explains what personal information we collect, how we store and protect it, and your rights regarding that information.
1. Information We Collect
Depending on how you use our services, we may collect the following types of information:
- Account information: name, email address, phone number, and login credentials when you register or request portal access.
- Property and residency details: apartment block, unit number, ownership or tenancy role, and related compound records.
- Financial records: payment history, invoices, wallet balances, and transaction details linked to your apartment account.
- Access and gate requests: information you submit when requesting compound or gate access.
- Uploaded content: apartment photos or documents you choose to upload through the member portal.
- Communications: messages sent through contact forms or email correspondence with our team.
- Technical data: browser type, device information, IP address, and session cookies needed to keep you signed in securely.
2. How We Use Your Information
We use your personal information only for legitimate compound management purposes, including to:
- Provide and maintain the website and member portal.
- Verify your identity and manage your account access.
- Process payments, invoices, and apartment wallet activity.
- Review and respond to access requests and support inquiries.
- Send service-related notifications, such as account updates or payment confirmations.
- Improve the security, reliability, and performance of our systems.
- Comply with applicable legal and regulatory obligations.
3. How Your Data Is Stored
Your information is stored in a secure MySQL database hosted on servers used to operate this website. Uploaded files, such as apartment photos, are stored on protected server storage associated with your account.
We retain personal data only for as long as needed to provide our services, maintain accurate compound records, or meet legal requirements.
4. How We Protect Your Data
We take the security of resident and account information seriously. Our measures include:
- Passwords stored using industry-standard hashing — we never store plain-text passwords.
- Parameterized database queries to help prevent unauthorized data access.
- Role-based access controls so only authorized staff can view administrative records.
- Secure session management for signed-in users.
- Restricted server access and regular system maintenance.
While we work hard to protect your information, no method of transmission or storage is completely secure. If you believe your account has been compromised, please contact us immediately.
5. Data Sharing and Third Parties
We do not sell, rent, or resell your personal data to marketers, data brokers, or other third parties.
We may share limited information only when necessary, such as:
- With trusted service providers who help us operate the website (for example, email delivery or hosting), under confidentiality obligations.
- When required by law, regulation, or a valid legal request.
- To protect the rights, safety, and security of residents, staff, and the compound.
If you sign in using Google, authentication is handled by Google according to their own privacy policy. We receive only the profile information needed to verify your identity and link your account.
6. Cookies and Sessions
We use essential session cookies to keep you signed in to the member portal and to maintain basic site functionality. With your consent, we may also use analytics cookies, including Google Analytics when it is enabled on this site, to understand how visitors use the website. Analytics cookies are not used for advertising.
For a full list of cookies, their purposes, and durations, see our Cookie Policy.
7. Your Rights and Choices
You may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate account details.
- Request deletion of certain information, subject to legal and record-keeping requirements.
- Withdraw consent for optional communications where applicable.
To exercise these rights, please contact us using the details below.
8. Children's Privacy
Our services are intended for adults managing compound accounts. We do not knowingly collect personal information from children under 16.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us or reach the Santa Maria Bouar management team through your usual compound channels.